Refund and Exchange Policy

 

 

At Kingz Natural Products, we strive to provide our customers with the highest quality products and exceptional customer service. We want you to be completely satisfied with your purchase. In the event that you are not fully content with your order, we have a straightforward refund and exchange policy in place to ensure a seamless experience.

  • Refund and Exchanges: We accept refunds and exchanges within 5 days from the date of purchase. If your product arrived damaged or spoiled, we will send you a replacement. We kindly ask that you send us a few photos for proof. If you wish to initiate a refund or exchange, please contact our customer support team with your order details and reason for refund. 
  • Eligibility Criteria: To be eligible for a refund or exchange, the following conditions must be met:
  • The product(s) must be damaged or spoiled.
  • The refund or exchange request must be made within 5 days of the purchase date.
  • Product(s) must be full if reason for refund or exchange is for Spoilage. 
  • The product(s) must be accompanied by the original proof of purchase, such as the order number or receipt and a few photos.
  • Refund Process: To initiate a refund or exchange, please follow these steps:
  • Contact our customer support team either via email or phone, providing them with your first and last name and order details.
  • Once your request is approved, you will receive an email.
  • Refunds can take up to 10 days to reflect in your account. Depending on your financial institution.
  • Exchanges can take 1-3 days to arrive.
  • Non-Refundable Items: Anything that is not Damaged or Spoiled is considered Non-Refundable.
  • Shipping Costs: If you choose an Exchange, we will gladly arrange for the return shipping at our expense. If you choose a Refund the original shipping cost is non-refundable.

Please note that this return and refund policy applies only to purchases made directly from Kingz Natural Products. If you purchased our products through a third-party retailer, please refer to their specific return and refund policies.

Kingz Natural Products reserves the right to amend or update this return and refund policy at any time without prior notice. Any changes made will be effective immediately.